Privacy Policy

1. Introduction

Oakridge ("we", "us", "our") is committed to protecting the personal data of our residents, their families, and visitors to our website. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with Singapore's Personal Data Protection Act 2012 (PDPA). If you have any questions about this policy, please contact us at [email protected].

2. Data We Collect

We may collect the following types of personal data depending on how you interact with us:

Contact details such as your name, email address, phone number, and postal address, which you provide through our enquiry forms, phone calls, or in-person visits. For prospective and current residents, we may also collect health information, dietary requirements, cultural and religious preferences, and emergency contact details — all of which are necessary to deliver appropriate care. When you visit our website, we may collect technical data including your IP address, browser type, pages visited, and time spent on the site through the use of cookies and analytics tools.

3. How We Use Your Data

We use the personal data we collect for the following purposes: to respond to your enquiries and arrange visits; to prepare and deliver personalised care plans for residents; to communicate with family members regarding their loved one's wellbeing; to process bookings for our Seasonal Respite Care and Tea & Talk Social Programme; to improve our website and services through aggregated analytics; and to comply with applicable legal obligations. We do not use your personal data for marketing purposes unless you have given us your explicit consent to do so, and you may withdraw that consent at any time.

4. Legal Basis for Processing

Under the PDPA, we process your data based on one or more of the following grounds: your consent, which may be express or deemed; the performance of a contract, such as when you engage our care services; compliance with legal obligations; and our legitimate interests in operating and improving our services, provided these interests do not override your data protection rights.

5. Data Sharing

We do not sell or rent your personal data to third parties. We may share data with healthcare providers involved in a resident's medical care, government authorities where required by law, and trusted service providers who help us operate our website and business systems — all of whom are contractually bound to protect your data. Any sharing is done on a need-to-know basis and in accordance with the PDPA.

6. Data Retention

We retain personal data only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law. Enquiry form data is typically retained for up to 24 months. Resident care records are retained for a minimum of 6 years after the end of the care relationship, in line with healthcare record-keeping standards. You may request deletion of your data at any time, subject to legal and contractual retention requirements.

7. Data Protection Measures

We take appropriate technical and organisational steps to protect your personal data against unauthorised access, loss, or misuse. These measures include secure storage systems for physical and digital records, access controls limiting who within our organisation can view personal data, encrypted communication channels for sensitive information, and regular reviews of our data handling practices. While no system can be completely secure, we are committed to maintaining a high standard of data protection.

8. Cookies

Our website uses cookies to improve your browsing experience and to collect aggregated usage data. You can manage your cookie preferences through our Cookie Policy page, which includes options to accept or reject non-essential cookies.

9. Your Rights

Under the PDPA, you have the right to: request access to the personal data we hold about you; request correction of inaccurate or incomplete data; withdraw consent for specific uses of your data; and request that we stop collecting, using, or disclosing your data. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When significant changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

Oakridge
33 Upper Bukit Timah Road, Singapore 588172
Email: [email protected]
Phone: +65 6439 8175

You may also lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore if you believe your data has been mishandled.